Earlier this week Julio Ojeda-Zapata had an article on using Twitter for business in the St. Paul Pioneer Press. In the article Ojeda-Zapata asks if Twitter is a channel that businesses should explore. In the article Ojeda-Zapata also presents three Minnesota businesses using Twitter, including Fallon’s @_S_A_R_A_H_ campaign for the Sci-Fi Network (check out that slide show presentation by Aki Spicer, Fallon’s Strategic Planner, it’s some good stuff).
It seems pretty obvious why a business would want to use Twitter. It’s direct, immediate contact with customers or potential customers. Even more than that, it’s a contact that the customer chooses, giving the business a chance to stay top of mind for as long as a person follows them, depending on how frequently they Twitter.
Anyway, the more interesting question here is why would people want to follow a business on Twitter?
For some reason being marketed to by tweet seems more invasive than e-mail, and yet when I looked through the list of twitterers I follow, I found a few businesses. However, I never feel as though I am being marketed to. In fact, a lot of the time these businesses (I like to follow publishers) are providing links to content I find interesting.
For me, I think (I just started thinking about this right now), I choose to follow businesses in industries I am passionate about (book publishing). Or I follow them for purely selfish reasons (see Amazon MP3, because I do need to know when Elton John’s “Madman Across the Water” is on sale for $3.99).
So here’s my questions to you, oh faithful readers:
Do you follow any businesses on Twitter? How do you choose which businesses to follow and which ones not to follow? What are you looking from a businnes’ Twitter feed?