Tag Archives: oops

How not to handle customer service, or don’t make the nerds mad

In that strange in-between time when the Internet is awash with 2,011 year-end ‘Best of’ lists, the nerd-rage descending upon the head of a clueless and inept PR flak is probably the best thing to read today.

Penny Arcade has the full saga about Dave who just wanted his swanky PS3 Avenger controller and Paul, the not-so-adept PR/Marketing man who will probably looking for a new job in 2012 (that’s my prediction).

This story has made Penny Arcade a bit spotty on the up-time, but you can check out excerpts of the fracas at Kotaku, Forever Geek, Tech Crunch, and just about every other nerd-centric blog.

I don’t know what it is about these sort of customer service flame outs that are so darn interesting, but I can’t look away.

Oops they did it again

Last time Macy’s congratulated the Phillies before the World Series was over. Today, they congratulated the Miami Heat on winning the NBA Championship. Only the Heat didn’t win, and you’d know that if you read the headline to the story directly above the ad.

(Spotted on Ad Freak)

Biggest (and funniest) marketing blunders of 2010

Sure, yesterday I said year-end top 10 lists were kind of passe and boring. So let’s consider this a double-dip of delicious schadenfreude, because you have to read the The 10 Biggest Marketing Blunders of 2010. You can skip the obvious ones (BP & Tony Hayward and the campaign of Christine O’Donnell) and jump right to the best ones — #5 & #6. Number 5 is awarded to Montblanc the pen makers who decided to honor Gandhi with a $24,000 pen. And Number 6 goes to Drake University who decided this campaign would have students flocking to their school. Ha!

Macy’s has seen the future

Or at least they thing they have. Check out this ad that ran in Philadelphia papers today. I wonder if they’ll wait to see the actual outcome of the World Series before firing anyone.

(found on Ad Freak)