Delivering Happiness, Zappos keynote at SXSW

Yesterday, Tom O’Neill sent out a tweet encouraging all the the nerds to take a gander at Tony Hsieh’s slides from his SXSW keynote. There’s also a very cute graphical representation of his speech you can look at.

I thought I’d post it here for all our readers. It’s probably one of those things we can all learn from. It’s about more than Zappo’s magical customer service (and it is magical, I know this from experience), it’s about branding, corporate culture, and vision. Take a look, I guarantee you’ll learn something.

Related posts:

1. Looking Sharp, C# Pizza and programming language overviews: a balanced meal at The...
2. Six Months on AIR: A Look at Skimmer If you weren't able to attend Minh and Chris's Flashbelt...
3. Power to the People: UM’s Wave 4 Study on Global Social Media Use Universal McCann's Wave 4 research on global social media use...
4. Agency Primer Notes: Mobile Web Design If you missed Tuesday's Agency Primer on Mobile Friendly Web...
5. Agency Primer Notes: 1 Up, Gaming & Advertising If you missed last week's Agency Primer about gaming &...