Delivering Happiness, Zappos keynote at SXSW
Zappos – SXSW – 3-14-09
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Yesterday, Tom O’Neill sent out a tweet encouraging all the the nerds to take a gander at Tony Hsieh’s slides from his SXSW keynote. There’s also a very cute graphical representation of his speech you can look at.
I thought I’d post it here for all our readers. It’s probably one of those things we can all learn from. It’s about more than Zappo’s magical customer service (and it is magical, I know this from experience), it’s about branding, corporate culture, and vision. Take a look, I guarantee you’ll learn something.
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